FAQ

Frequently Asked Questions regarding Community Weaver Software

Q: I am not getting email notifications from Community Weaver

A: Add “longbeach@timebanks.org” to your address book, and check your Spam folder for earlier messages that may have been filtered out.

 

Q: I forgot my login information.

A. Follow these steps:

  1. Underneath “User login” at longbeach.timebanks.org click on the link “Request new password”
  2. Enter your email address for the account.
  3. You will be sent a link via email that is good for 24 hours. Click the link, then change your password.
  4. If this process does not work, email us at lbtimeexchange@gmail.com or call us at 562 786 6081 and we’ll reset it for you!

Q: My service ad isn’t showing up in the directory. What can I do?

A: When you post an ad, be sure to select at least one sub-category. Since the software doesn’t allow browsing by major categories, if you do not select a sub-category, your ad may not be visible to members browsing the network.

Q: Certain pop-ups and windows are not working on my browser. What’s the problem?

A: Community Weaver is designed for Firefox, Internet Explorer, Safari, and Google Chrome. If it is not working on your usual browser, try updating the browser to a current version or switching browsers.

Q: How do I change or edit an exchange that’s already taken place?

A: Scroll over the “my account” tab, then click “my hours,” click the text under “service performed,” then click “change” at the bottom of the screen. (This option seems to work better than using “edit” at the top of the screen).

Q: I accidentally logged an exchange that had already been logged by the other person. How do I change this?

A: Follow the above instructions for pulling up the exchange, except click “erase” at the bottom of the screen instead of “change.”

Q: I clicked on a member’s profile, but I don’t see their offers listed. What can I do?

A: Once you’ve selected a member, you must click the blue hyperlinked name on their profile page to view their service offers and requests.

Q: When I click on a message from another member, I get an error saying “page not found.”

A: Here’s the workaround—Go back to “my account,” then click “view all messages.” Now you should be able to view your messages with no problem.

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